Shipping policy

Shipping Policy

Last updated: November 2, 2026

Orders placed on lococo.beauty are sold and shipped by LOCOCO IBERIA, S.L.U. (tax ID B05618509) from our warehouse in Spain. There is no international shipping from Korea and no customs charges for orders delivered to mainland Spain.

1. Shipping costs

  • Standard shipping: €3.50 (VAT included).
  • Free shipping on orders of €30 or more.

The exact shipping cost is always shown at checkout before you confirm your order.

2. Processing and delivery times

  • Processing and dispatch: orders confirmed on a business day before the cut-off time leave our warehouse the same day. Cut-off time (mainland Spain time): Monday, 2:00 p.m. (also the first business day after a public holiday) and Tuesday to Friday, 3:30 p.m. Orders confirmed after the cut-off time, or on a Saturday, Sunday or public holiday, are shipped the next business day.
  • Delivery to mainland Spain: 2–4 business days after dispatch.

Delivery times are estimates and may be longer during periods of high demand (for example, promotional campaigns or holidays). In any case, we will deliver your order within a maximum of 30 calendar days from the date of purchase, unless otherwise agreed with you.

3. Shipping areas

We ship to the addresses in Spain available at checkout. For shipments to the Canary Islands, Ceuta and Melilla, any local import taxes or duties that may apply (such as IGIC or IPSI) and the corresponding customs procedures are the responsibility of the recipient.

4. Tracking

When your order leaves our warehouse, you will receive a confirmation email with the tracking number.

5. Delivery issues

If your order arrives damaged, incomplete or with an incorrect product, email us at sales@lococo.beauty with your order number and photos of the parcel and the product. We recommend letting us know as soon as possible so that we can handle it with the carrier. Your statutory rights are not limited by this timeframe. Please also see our Returns Policy.

The risk of loss of or damage to the products passes to the consumer when the consumer, or a third party indicated by the consumer other than the carrier, takes physical possession of them.

6. Contact

For any questions about your shipment, email us at sales@lococo.beauty, call us on +34 663 294 388 or contact us on Instagram (@lococo.official).